Europcar Dijon Gare Sncf

Yesterday night, we had a flat tire with our rental car and, unfortunately, could not reach a solution through the online assistance service. As a result, we had to arrange a hotel in Dijon and stay overnight. This morning, until almost noon, we tried several times to resolve the issue again through the assistance service, but without success. We then came to your SNCF Dijon branch, where your team — and especially the lady who assisted us — quickly arranged a car replacement and completed all the necessary verification steps with great efficiency. Her professionalism, problem-solving skills, and kindness truly saved our trip. We are sincerely grateful for her support and for the outstanding service we received at your branch.

Not the easiest place to find from the Dijon train station. Also due to trouble filling the car with fuel, I had to return it only partially filled which meant I got charged extra to have it filled. There was definitely something wrong with the filler pipe that wouldn't allow the fuel to flow into the tank.

Je loue une voiture sur un délai de 4 jours. On me donne le véhicule avec 600 km d’autonomie. Je le ramène en faisant le complément du plein qu’il manquait avec 900 km d’autonomie et l’agence me trouve encore une excuse comme quoi il n’y avait pas le plein, ils se permettent de me facturer 73 € pour le complément inadmissible à fuir à tout prix !!!!!!

Encore merci au jeune homme qui nous a reçu il était adorable et efficace. Nous avons adoré la voiture. Nous relouerons avec plaisir chez Europcar ☺️

We had such a genuinely wonderful experience with the staff at Europcar Dijon Gare SNCF — it was everything you hope for when traveling. The woman who helped us (we sadly didn’t catch her name) was incredibly kind, calm, and thoughtful. Even though we didn’t speak much French, she made us feel completely welcome, treated us with warmth and respect, and handled everything with clarity and efficiency. It’s rare to encounter service that feels not just professional, but human — respectful without being robotic, warm without being fake. She made the whole process so smooth and pleasant, and we left with smiles on our faces and a great start to our journey. After some other frustrating experiences on this trip, this interaction reminded us that true kindness doesn’t need to be loud — it just needs to be real. Thank you again!

- Clarté du site Internet pour choisir son véhicule et les conditions de la location. - Professionnalisme et bienveillance du personnel à Dijon. - Facilité pour récupérer puis rendre le véhicule.

Personnel très sympathique ils m'ont donné une voiture gamme supérieure pour le même prix. Au retour très bien accueilli. Ils ont apprécié que je redonne la voiture propre. Merci beaucoup